Real World Experience Shared

Category: Quality

Test Strategy

Why We Need a Test Strategy

So today I was asked, by a major project, to review their test plan and test cases. I asked ‘can I see the test strategy’. There were lots of blank faces around the virtual room and, after a long pause, the Project manager suggested that a strategy was not needed.

Quality Management System

Why Quality Matters

Humans make mistakes and a quality management system is there to capture these mistakes and ensure consistent quality. Even though I am an experienced Service Manager, I am still human. I recently tweeted about my new book Outsourcing: A Practical Service Manager Guide to IT Outsourcing and included a link to a well-known bookstore that returned a 503 error. I updated the link and thought nothing of it until I received this …

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