Welcome to practicalsm.co.uk the home of The Practical Service Manager blog posts.

Here you will find a collection of musing and meandering about some of the more complex day to day topics that cross my desk as an experienced Service Manager.

I share blogs in my spare time and they tend to feature the topic of my day. I assume a level of IT knowledge and understanding of general IT terminology and make no apologies to non Service Management folk for the liberal use of ITIL acronyms every now and again.

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I blog to share knowledge. I blog to cope with the stress of the day. I blog for fun as a hobby, and yes affiliate links contribute to my hosting costs. I welcome post comments that are relevant to the topic and that contribute to our combined greater knowledge. My opinions are just that, based on my experience and value sets. I welcome other opinions that are shared in an open and collaborative way, and corrections if I get a fact wrong – I am not a bot.

Continue reading this post if you want to know my credentials or just jump straight into the Blog posts.

The Practical Service Manager aims to bring you real world updates and shared experienced from a UK based Service Manager. It can be tough out there so let’s share our problems, celebrate the solutions and learn together as a Service Management Community.

The practical Service Manager has over 30 years experience in the UK IT sector mostly in the Utilities and Financial Services verticals.

With a clutch of professional certifications that include:

  • Practitioner Certificate in Enterprise Architecture (BCS )
  • Practitioner Certificate in Risk Management (Exin )
  • ITIL v3 Expert (Exin )
  • ITIL v2 Managers Certificate (Exin )
  • Practitioner Certificate in Service level Management (ISEB )
  • Practitioner Certificate in Problem Management (ISEB )
  • Foundation Certificate in IT Security Management Principles (ISEB )

The Practical Service Manager has earned the T-shirt.

Currently working for a UK FTSE 100 Financial Services Company, the Practical SM continues to contribute, learn and grow experiences.

All references to ITIL, Axelos are done so in the understanding that these are trademarked terms and used for reference to allow further independent research by the Service Managers that I hope will read these posts.